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Date: 8/28/2008
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Articles
Performance Growth Partners Inc. practice leaders and associates are
routinely published in national and regional publications. Selected
articles are provided below. All articles by Richard D. Galbreath, SPHR
unless otherwise indicated.
Treat Employees Like Customers – Because They Are
When the economy was slower, candidates competing for limited job openings routinely waited weeks for job offers. Often, there was little or no communication from the employer between resume receipt, interview and offer. This article discusses ways to improve your recruiting processes to get better results and reduce legal concerns.
Apologize For Profit
This article discusses this underused, but business critical, customer retention and liability reduction tool. Learn how to make more money by implementing a business culture that takes responsibility for mistakes.
Coping With Job Loss
This article provides helpful hints for those in career transition who have not been fortunate enough to be provided with professional outplacement assistance.
Customer Service Improvement Programs – The Not-So-Obvious Obvious Need
This article explains why customer service, customer service assessment and customer service training initiatives don’t get the priority they deserve and provides a simple road map to true customer service excellence.
Profiting Through Employee Orientation
Your employees are getting an orientation – it just may not be the one you’d like them to be getting. This article talks about the importance of good orientations and provides practical ideas to make your orientations better.
Employee Opinion Surveys – What They Are Really Thinking
This article discusses the relationship between true employee commitment, customer service, business performance and profitability. It also discusses how a “well done” (as opposed to those done by many organizations) employee survey can help your business.
Exit Interviews: Not The Final Word
by Kelly Josephsen, Pantagraph business writer
The tangible, and often misunderstood, value of the exit interview in employee retention and turnover prevention is discussed in this article.
Human Resources Audits: Uncovering Opportunities For Cost Reduction, Profit Improvement and Liability Reduction
This article discusses the need for an objective HR audit in even the best run companies, what the human resources audit should include and how to select a competent HR audit provider.
Switching From Medical Care To Health Care Will Save Your Business And Employees Money
This article discusses increasing medical care costs and what your business can do about them.
Outplacement Services Positively Impact Employees And Employers
This article discusses three important reasons smart companies offer outplacement services to their departing employees and provides practical insights into the selection of a quality outplacement provider.
Outplacement Reduces Cost – The False Economy Of Failing To Provide Career Transition
This article discusses how outplacement helps the “bottom line” by improving customer retention, corporate reputation and reducing legal costs. The article presents a simple formula for determining the value of outplacement to your organization.
Don’t Let Personnel Files Wear You Down
This article provides practical information on the maintenance of employee files - what they should and shouldn’t include.
Hi, I Am A Thief Looking For A Job! Reference Checking Basics
This article provides practical suggestions to ensure that you hire people who won’t steal from you, negatively impact your customer service programs, productivity or otherwise hurt your business. Good background screening will help your business!
Revving Up Your Processes … And Results
The average employee works only 50 percent of the time effectively – even though they are often working long hours and diligently. Many times the processes we use are flawed. This causes employees and organizations to be less effective than they could be. This article provides basic information on process design. When all waste has been eliminated from your processes, only value-added work will remain. Your customers will appreciate this very much; your competitors fear it.
More Free Articles
Please contact us for a free copy of the articles below
that interest you.
Boring Your Way To More Profits
This article discusses the value of the much maligned job description. The components of a good job description are also outlined.
Dating In The Workplace
This article reviews a few proactive steps organizations can take to manage this marvelous, but troubling, workplace dynamic.
Employee Appraisals
An earthy article that persuades employees to put forth the effort needed to do good appraisals. This article also provides some practical tips for improving the value and results of the employee appraisal process.
Employee Retention By The Numbers
This article looks at the value of looking at the information you can gather before you hire an employee. The value of a review of data underlying the requirements you place on a job is discussed. Real world examples of how requirements may not result in the best placements are cited.
Employee Turnover Hurts Small and Large Company Profitability
This article helps you to evaluate the true costs of employee turnover. It also contains useful ideas to identify the causes.
Exempt Yourself From Overtime Problems
You should be very careful in determining which jobs are exempt and which are non-exempt under the Fair Labor Standards Act, as amended.
Finding and Keeping Good Employees
This article discusses ways you can find “the” employee you want instead of settling for “an” employee.
Keep Your Cents (And Dollars) About You – Don’t Discriminate
This article presents practical steps to keep your organization out of discrimination lawsuits. Statistical information from the Equal Employment Opportunity Commission (EEOC) on the types and resolutions of charges filed is also included in this article.
Minimizing The Truth Tax
Truthfulness has incredible power in the employment setting. The concept of “Truth Tax” is briefly discussed, as is its impact on your business.
Motivating Profit
Your employees hold the fate of your organization in their hands. They help create its profit or loss. Only they can propel your organization to the top. This article discusses the value of small tokens of appreciation (recognition) to your employees.
Outrageous Conduct
Outrageous, but true, stories and experiences our president, Rick Galbreath, has had throughout his many years of conducting employment interviews.
Employee Recordkeeping – Record Retention
An article provides basic information on some of the many employee recordkeeping and record retention requirements that all businesses must follow.
RESPECT
This article discusses harassment and provides no-nonsense advise on how you can maintain a respectful workplace.
Teaming With Success
Is your team aligned? Take this simple test to find out. This article presents some practical steps that will help you generate even better results from your team.
Toxic Terry: The Turnover Tyrant
This article tells you how to spot and deal with employees who are causing turnover in your organization.
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